Beverage Server/Ambassador - Part-Time (Horseshoe)

Caesars Entertainment • Council Bluffs, IA

16h • Onsite

About The Position

This role involves providing fast, friendly, and professional beverage service to casino guests. The Beverage Server/Ambassador will also act as an ambassador of goodwill, promote casino events and programs, and work closely with the Total Rewards Center to encourage new card sign-ups. Responsibilities include monitoring guest alcohol consumption, resolving service issues, operating a cash register/POS system, and maintaining a clean and stocked workstation.

Requirements

• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Count money and change correctly.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must be physically mobile with reasonable accommodation.
• Must be able to respond to visual and oral cues.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in often crowded/noisy environment.
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
• Ability to work in a team environment and under stress as the volume of business increases.
• Mathematical ability including the ability to add and subtract.
• Ability to stand and walk for 8 to 10 hour shifts.
• Must meet professional appearance standards as prescribed by company policy.

Nice To Haves

• Previous beverage experience preferred.
• Previous experience dealing with the public preferred.

Responsibilities

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Works closely with Total Rewards Center to promote new card sign up programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray).
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed