BEVERAGE MANAGER - UA Lounges

Compass Group•Chicago, IL

3d•$85,000 - $90,000

About The Position

Working as a Beverage Operations Manager, you will provide planning and direction within the United Airlines portfolio of Clubs and Lounges to achieve operational goals. You will also maintain strong client relationships and work to fulfill safety & sanitation standards, program compliance and train to achieve an elevated standard of service with the bartending staff.

Requirements

Quality driven with a passion for excellence in guest service and satisfaction
Client-focused, proactive with a strong mind-set for continuous improvement
Rigorous attention to detail: ability to execute on numerous workstreams within the same timeframe
Ability to travel up to 70% of time
Minimum 5 years bartending experience
Bachelor’s degree and 3+ years of Food & Beverage operations experience at a manager-level
Ability to coach and guide bartenders and management staff
An ambitious spirit that will strive to provide the highest quality of F&B operations to external customers
Use of hands, handle or feel objects, reach with hands and arms, balance, stoop, kneel, crouch or crawl

Responsibilities

Travel and conduct audits at pertinent locations
Support new openings by owning bar setup, training, and defining operational needs and standards
Support and implement new and existing bar technologies
Create a culture of safe and responsible service with all team members
Implement practices to support safety and sanitation goals
Understand and utilize all tools to achieve budgetary, quality control, service standards and financial goals of each location
Responsible for maintaining on site program compliance (back bar displays, well liquor, beer and wine selection) as well as assisting in implementing activations.
Responsible for compliance with recipe adherence, portion controls standards across portfolio
Develop plan and strategy to implement SOPs for portfolio for areas impacting associates and/or guest experience
Strategize with Senior Director of Beverage on performance gaps, by unit, and processes to close gaps.
Monitor, track, and audit against comp policy and premium sales
Determine and define project scope and objectives
Predict resources needed to reach objectives and manage resources in an effective and efficient manner
Prepare budget based on scope of work and resource requirements
Develop and manage a detailed project schedule and work plan
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage contracts and relationships with vendors and suppliers by assigning tasks and communicating expected deliverables
Measure project performance to identify areas for improvement