Specialist - Clubs & Lounges

United Airlines•Chicago, IL

20h•Hybrid

About The Position

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Key Responsibilities: The Specialist for Clubs & Lounges plays a key support role in the successful execution of United’s club and lounge projects. This position assists with tracking project progress, preparing documentation, and coordinating across teams to ensure alignment with timelines, standards, and program goals. Reporting to the Sr. Manager, this role is ideal for someone with strong attention to detail, organizational skills, and an interest in capital programs, hospitality, or real estate development. Own and maintain project trackers, status reports, and dashboards to ensure real-time visibility and alignment across the lounge program Serve as the primary liaison for collecting project data, schedules, and milestone updates from internal teams and external partners Lead data gathering and synthesis for business cases, funding requests, and executive presentations, ensuring inputs are timely, complete, and aligned with strategic objectives Independently manage small-scale projects or workstreams, ensuring clear scope, timelines, stakeholder coordination, and successful delivery aligned with program goals Identify and recommend process improvements to enhance efficiency, standardization, and scalability across lounge program operations, documentation, and reporting workflows Establish and support file structures and version control protocols to maintain document accuracy, accessibility, and collaboration efficiency Please note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. This position will also be required to travel up to 30% of the time.

Requirements

Bachelor’s degree
1-3+ years’ experience in project coordination, business analysis, or administrative support, ideally in corporate real estate, hospitality, or related field
Basic Project Management skills
Strong communication skills with attention to detail, the ability to adapt messaging effectively for diverse audiences and stakeholder groups, and proven capability to multitask and manage time effectively across competing deadlines.
Proficiency in working with Excel, PowerPoint, and project management platforms (e.g., Smartsheet, MS Project)
Eager to learn and grow within a team-oriented environment focused on delivering high-quality guest experiences
Must be legally authorized to work in the United States for any employer without sponsorship

Nice To Haves

Lean Six Sigma
SS Green Belt
Project management
Familiarity with generative AI platforms and their practical applications

Responsibilities

Own and maintain project trackers, status reports, and dashboards to ensure real-time visibility and alignment across the lounge program
Serve as the primary liaison for collecting project data, schedules, and milestone updates from internal teams and external partners
Lead data gathering and synthesis for business cases, funding requests, and executive presentations, ensuring inputs are timely, complete, and aligned with strategic objectives
Independently manage small-scale projects or workstreams, ensuring clear scope, timelines, stakeholder coordination, and successful delivery aligned with program goals
Identify and recommend process improvements to enhance efficiency, standardization, and scalability across lounge program operations, documentation, and reporting workflows
Establish and support file structures and version control protocols to maintain document accuracy, accessibility, and collaboration efficiency