Beverage Equipment Service Tech

Liquiserve•Albuquerque, NM

4d•Remote

About The Position

LiquiServe, a regional institutional/foodservice equipment service provider operating in Montana, Wyoming, the Western Dakotas, Colorado, New Mexico, PNW and West Texas for an average of 35 years, is seeking experienced technicians for immediate openings in all territories. This position involves reactive service including equipment troubleshooting and diagnosis, part replacement, problem resolution, and on-site customer training. It also includes preventive maintenance and installation/removal of counter-top beverage equipment for major corporate accounts. The role requires the ability to work remotely using LiquiServe's dispatching software (Alert) to process service call information, and to organize and maintain clean paperwork for weekly delivery to the corporate office. Technicians will also facilitate the delivery of repair parts and customer equipment, maintain inventory, and execute equipment pick-up and return. A key aspect of the role is delivering superior customer service, focusing on customer needs, developing positive relationships, and creating/executing plans and solutions collaboratively with customers.

Requirements

Lifting requirement of 50lbs
Willingness to work required OT as well as an on call week in the rotation of your territory
Ability to work remotely in a telecommuting environment
Must carry company issued communication devices and report problems with said devices
Knowledge of basic electricity; amperage, voltage and current
Understanding of basic heating and refrigeration
Understanding of water quality and filtration principles
Clean DMV driving record
Candidates are subject to pre employment drug screen as well as random drug tests

Nice To Haves

Experience in service and installation of espresso, drip coffee, liquid coffee, juice, fountain and/or water filtration equipment in food service and c-store environments are preferred

Responsibilities

Reactive service to include equipment trouble shooting and diagnosis, part replacement as needed, problem resolution, on site customer training
Preventive maintenance
Installation and removal of counter top beverage equipment for major corporate accounts
Process and organize service call information using Liquiserve’s dispatching software (Alert)
Maintain clean and accurate paperwork to deliver to the corporate office in New Mexico weekly
Facilitate delivery of repair parts and customer equipment
Maintain inventory and execute equipment pick up and return
Deliver superior customer service to include focus on customer needs, developing and sustaining positive customer relationships, creating and executing plans and solutions in collaboration with customers