Beverage Cocktail Server

Meskwaki Bingo Casino Hotel•Columbia Township, IA

5d•$0 - $10•Onsite

Save Job Match Resume

About The Position

To serve guests alcoholic and non-alcoholic beverages in a responsible and professional manner.

Requirements

Must be at least 18 years of age.
Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Must be able to effectively communicate, both written and verbal, with other members of the staff and guests.
Must have basic math skills and ability to count money and make change correctly.
Must be able to read and understand written polices, procedures, etc.
Must be able to effectively communicate with fellow staff members.
Must be reliable, courteous and friendly and be able to work directly with the general public.
Must be flexible with shift and days off.
Must be able to handle busy and stressful situations.
Must be able to meet all non-supervisory training and education requirements.

Nice To Haves

Previous alcoholic beverage service experience preferred.
Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

Provide timely, friendly and courteous service of all beverages. Make every effort to ensure absolute guest satisfaction/provide outrageous guest service. Adhere to Cocktail Server Service Standards.
Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with the F& B Department Alcoholic Beverages Policies and Procedures.
Maintain accurate knowledge of beverage offerings/menu and related prices.
Comply with sales transaction processing and reporting procedures. Process gaming point and comp redemption purchases on the POS/ Hotel System utilizing a guest's Club Meskwaki Card in accordance with established procedures. Adhere to Food & Beverage Variance Policy.
Maintain clean, well-stocked and orderly cocktail and self-serve beverage stations.
Answer guest questions correctly concerning F&B venues, casino promotions, etc.
Respond to guest complaints in a professional manner. Notify shift supervisor of any/all complaints.
Report to shift supervisor immediately any guest that appears intoxicated.
Display flexibility needed to meet beverage work schedule demands.
Share tips fairly with bartenders. Report tips earned in accordance with Company Policy and Federal regulations.
Assume responsibility for knowledge of information included in department Memo Book.
Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
Safeguard and account for the assets of the owners.
Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
Comply with all departmental safety regulations, using safely equipment as required.
Attend all required meetings and training sessions.
Assist bartenders as needed.
Performs other job related duties as assigned.
Assume responsibility for knowledge of all information in your venue’s Memo Book.