Beverage Barback

Meskwaki Bingo Casino Hotel•Tama, IA

11d•Onsite

About The Position

To keep beverage service areas and equipment well-stocked and clean. This role involves maintaining knowledge of beverage products, inventory management, and ensuring the cleanliness and functionality of beverage service areas. The Barback will also be responsible for assisting bartenders and cocktail servers, answering customer questions, and reporting any issues or complaints to a shift supervisor. Adherence to company policies, safety procedures, and gaming regulations is crucial.

Requirements

Must be at least 21 years of age.
Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Must be able to effectively communicate, both written and verbal, with other members of the staff and guests.
Must be able to read and understand written policies, procedures, etc.
Must be able to effectively communicate with fellow staff members.
Must be reliable, courteous and friendly and be able to work directly with the general public.
Must be flexible with shift and days off.
Must be able to handle busy and stressful situations.
Must be able to meet all non-supervisory training and education requirements.

Nice To Haves

Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Responsibilities

Keep all beverage coolers, beverage self-serve stations, back bar areas and cocktail server stations well-stocked and clean.
Maintain knowledge about all beverage products used, usage by location and product storage areas.
Inventory products as directed.
Communicate to a shift supervisor product shortages and needs.
Document all product transfers and product waste as directed.
Follow policies to secure alcoholic beverage products.
Contribute to quality maintenance of equipment within all beverage areas.
Report any repairs needed to a shift supervisor.
Answer customer questions correctly concerning F&B venues, casino promotions, etc.
Respond to customer complaints in a professional manner.
Notify shift supervisor of any/all complaints.
Report to shift supervisor immediately any customer that appears intoxicated.
Display flexibility needed to meet beverage work schedule demands.
Report tips earned in accordance with Company Policy and Federal regulations.
Assume responsibility for knowledge of information included in department Memo Book.
Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
Safeguard and account for the assets of the owners.
Comply with policies and procedures required by the department, the company, the Meskwaki Gaming Commission, and the National Indian Gaming Commission.
Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication.
Comply with the F&B Department Alcoholic Beverages Policies and Procedures.
Comply with all departmental safety regulations, using safety equipment as required.
Utilize a “two man safety lift” when changing kegs to prevent injury.
Attends all required meetings and training sessions.
Assist bartenders and cocktails as needed.
Performs other job related duties as assigned.