BeST Program Manager

JPMorganChase•Columbus, OH

About The Position

Shape a program that expands access to meaningful careers. In this role, you’ll build the operating rhythms, governance, and reporting that help an inclusion-focused program scale with consistency and strong controls. Your work will help teams across multiple locations launch, sustain, and continuously improve the way they onboard and support talent. As a/an Senior Program/Project Manager, on the Business Solutions Team (BeST), you will lead the operating model, governance, and expansion execution for a multi-location program that supports inclusive hiring and onboarding. You’ll partner with leaders across the firm to translate strategy into scalable routines, clear decision-making, and measurable outcomes. You’ll join a collaborative team that values thoughtful planning, disciplined delivery, and continuous improvement.

Requirements

Bachelor’s degree or equivalent practical experience
5 years of relevant experience in program or project management, operations, controls, or a related role within a large, regulated, matrixed organization
Demonstrated experience owning governance routines, including facilitating decision forums and managing escalation paths
Demonstrated experience creating executive-ready reporting materials using PowerPoint and Excel
Demonstrated experience managing integrated plans, milestones, dependencies, and delivery cadence across multiple stakeholders
Demonstrated experience identifying and managing program risks and issues, including escalation and action tracking
Demonstrated experience partnering across multiple business groups and/or multiple locations
Strong written and verbal communication skills, including leading senior-level discussions and documenting decisions and outcomes

Nice To Haves

Experience establishing repeatable playbooks for program launches and sustainment
Experience building measurable performance routines, including defining metrics and continuous improvement mechanisms
Experience partnering with Legal, Compliance, Risk & Controls, and Audit to strengthen program controls and documentation
Experience overseeing external partners or vendors, including performance management and issue resolution
Experience coordinating sponsorships or third-party event participation with structured approvals and closeout
Experience supporting disability inclusion efforts, supported employment approaches, or related workforce programs

Responsibilities

Own the program operating model by defining decision forums, decision rights, escalation paths, standard artifacts, and performance routines
Lead program execution for expansion and new role launches by managing scope, integrated plans, milestones, dependencies, risks, issues, and delivery cadence
Build and maintain repeatable launch and sustainment playbooks covering readiness, onboarding, enablement, controls, and continuous improvement
Partner with business leaders to identify suitable work, shape role design, and support sustained adoption and value delivery
Define program key performance indicators and measurement approaches to ensure metrics are actionable and applied consistently across locations
Create executive-ready reporting materials and narratives, and facilitate senior forums to document decisions and drive action closure
Strengthen program controls by partnering with Legal, Compliance, Risk & Controls, and Audit to document and align processes with internal policies and applicable requirements
Oversee community partners and vendors by setting governance, monitoring performance, resolving issues, and coordinating contract-related needs with internal partners
Coordinate sponsorships and third-party event participation end-to-end, including approvals, documentation, execution, and closeout in accordance with firm processes
Facilitate delivery across stakeholders by resolving conflicts through structured problem-solving and timely decision-making in an inclusive way