BeST Operations Manager

JPMorgan Chase & Co. • Plano, TX

5h

About The Position

Join a team dedicated to advancing accessibility and inclusion, where your
leadership will shape operational standards and drive meaningful impact. As part
of BeST, you’ll have opportunities for career growth, develop your skills in a
dynamic environment, and contribute to a culture that values diverse
perspectives. Experience the benefits of working with passionate colleagues and
making a difference across the firm.

As an Operations Manager in the Business Solutions Team (BeST), you will lead
operational functions that support the onboarding and integration of talent,
including individuals with disabilities and neurodivergent backgrounds. You’ll
partner with senior stakeholders to optimize workflows, drive continuous
improvement, and execute growth objectives. Together, we foster a culture of
inclusion and operational excellence, ensuring consistent outcomes across Lines
of Business. You will help us build scalable standards, routines, and reporting
mechanisms, advancing JPMorganChase’s commitment to accessibility. Your work
will directly impact our team and the wider community, creating opportunities
for all.

BeST was established in 2019 to enhance role-fit and foster a more inclusive
workplace through intentional job design and structured onboarding. As
Operations Manager, you will oversee a Shared Services Operations team, manage
critical relationships, and strengthen the Job Coach Support framework. You’ll
operate independently to achieve strategic outcomes, collaborating with global
partners and driving firmwide expansion.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum seven years in operations, governance/controls, program delivery, and people leadership roles
• Demonstrated success leading in matrixed organizations and influencing senior stakeholders
• Strong operational and controls mindset with experience designing scalable standards and reporting mechanisms
• Strategy-to-execution leadership and operational excellence
• Excellent written and verbal communication skills, including executive-ready narratives
• Sound judgment amid ambiguity, proactive risk assessment, and disciplined decision-making
• Inclusive leadership with ability to build and lead diverse teams
• Change management and process optimization experience in complex environments
• Strong analytical and problem-solving skills with attention to detail
• Ownership and accountability for end-to-end outcomes

Nice To Haves

• Experience establishing repeatable playbooks for program launches and sustainment
• Experience building measurable performance routines and continuous improvement mechanisms
• Experience partnering with Legal, Compliance, Risk & Controls, and Audit
• Experience overseeing external partners or vendors, including performance management
• Experience coordinating sponsorships or third-party event participation
• Experience supporting disability inclusion efforts or related workforce programs
• Experience synthesizing and presenting complex data and initiatives

Responsibilities

• Lead the establishment and growth of operational functions within BeST’s strategy
• Oversee Shared Services Operations team supporting multiple Line of Business processes
• Ensure service level agreements, quality, timeliness, and KPI outcomes
• Own and strengthen the Job Coach Support framework for employees and partners
• Operate independently to achieve outcomes aligned with strategic initiatives
• Manage budgeting, resourcing, and capacity planning
• Create and promote a robust controls environment through effective governance
• Build, develop, and retain high-performing teams
• Identify and implement solutions advancing accessibility and inclusion
• Lead cross-functional initiatives end-to-end, providing executive-ready updates
• Identify and understand risks, issues, dependencies, and plan mitigation paths

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees