BeST Program Manager

JPMorgan Chase & Co. • Columbus, OH

9h

About The Position

Shape a program that expands access to meaningful careers. In this role, you’ll
build the operating rhythms, governance, and reporting that help an
inclusion-focused program scale with consistency and strong controls. Your work
will help teams across multiple locations launch, sustain, and continuously
improve the way they onboard and support talent.

As a/an Senior Program/Project Manager, on the Business Solutions Team (BeST), you will lead the operating model, governance, and expansion execution for a multi-location program that supports inclusive hiring and onboarding. You’ll partner with leaders across the firm to translate strategy into scalable routines, clear decision-making, and measurable outcomes. You’ll join a collaborative team that values thoughtful planning, disciplined delivery, and continuous improvement.

Requirements

• Bachelor’s degree or equivalent practical experience
• 5 years of relevant experience in program or project management, operations, controls, or a related role within a large, regulated, matrixed organization
• Demonstrated experience owning governance routines, including facilitating decision forums and managing escalation paths
• Demonstrated experience creating executive-ready reporting materials using PowerPoint and Excel
• Demonstrated experience managing integrated plans, milestones, dependencies, and delivery cadence across multiple stakeholders
• Demonstrated experience identifying and managing program risks and issues, including escalation and action tracking
• Demonstrated experience partnering across multiple business groups and/or multiple locations
• Strong written and verbal communication skills, including leading senior-level discussions and documenting decisions and outcomes

Nice To Haves

• Experience establishing repeatable playbooks for program launches and sustainment
• Experience building measurable performance routines, including defining metrics and continuous improvement mechanisms
• Experience partnering with Legal, Compliance, Risk & Controls, and Audit to strengthen program controls and documentation
• Experience overseeing external partners or vendors, including performance management and issue resolution
• Experience coordinating sponsorships or third-party event participation with structured approvals and closeout
• Experience supporting disability inclusion efforts, supported employment approaches, or related workforce programs

Responsibilities

• Own the program operating model by defining decision forums, decision rights, escalation paths, standard artifacts, and performance routines
• Lead program execution for expansion and new role launches by managing scope, integrated plans, milestones, dependencies, risks, issues, and delivery cadence
• Build and maintain repeatable launch and sustainment playbooks covering readiness, onboarding, enablement, controls, and continuous improvement
• Partner with business leaders to identify suitable work, shape role design, and support sustained adoption and value delivery
• Define program key performance indicators and measurement approaches to ensure metrics are actionable and applied consistently across locations
• Create executive-ready reporting materials and narratives, and facilitate senior forums to document decisions and drive action closure
• Strengthen program controls by partnering with Legal, Compliance, Risk & Controls, and Audit to document and align processes with internal policies and applicable requirements
• Oversee community partners and vendors by setting governance, monitoring performance, resolving issues, and coordinating contract-related needs with internal partners
• Coordinate sponsorships and third-party event participation end-to-end, including approvals, documentation, execution, and closeout in accordance with firm processes
• Facilitate delivery across stakeholders by resolving conflicts through structured problem-solving and timely decision-making in an inclusive way

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level