Benefits Team Lead, NA

Bechtel•Glendale, AZ

27d•Hybrid

About The Position

The Benefits Team Lead will be part of the People Operations North America Total Rewards team reporting directly to the Benefits Manager for North America. This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership. The work location is Glendale, AZ, and there is no relocation authorized for this role.

Requirements

Requires bachelor's degree (or international equivalent) and 5-8 years of relevant experience or 9-12 years of relevant work experience.
Previous experience in the administration of health and welfare, U.S. leave management programs such as FMLA, Americans with Disabilities Act (ADA), state/local leaves, and other leave types.
Experience with ERISA, HIPAA and COBRA regulations.
Demonstrated knowledge of and prior experience working with HRIS systems, specifically Success Factors / Employee Central / SAP / Leave Management module system (Service Now) or similar system experience.
Strong Microsoft Office skills (Excel, Word, PowerPoint, Teams, Outlook, etc.).
Detailed oriented and strong data analytics skills.
Possess service mindset and ability to build strong relationships.
Ability to work with little supervision.
Proactive, flexible, and adaptive to changing priorities.
Ability to demonstrate effective communication through active listening and empathy, fostering strong interpersonal relationships and collaborative teamwork.

Nice To Haves

5 years of customer service experience in an employee benefits or leave management related role is preferred.

Responsibilities

Serves as process owner and subject-matter lead for North America benefits and U.S. leave management programs, ensuring consistent application of plan provisions, policies, and regulations.
Assist in leading the governance, design, and continuous improvement of benefits and leave administration processes, with accountability for compliance, data integrity, and employee experience.
Assist in providing end-to-end oversight of North America Benefits (US and Canada Benefits Program), International Assignee Benefit Program and U.S. leave management processes, including eligibility determination, decision consistency, and resolution of escalated or complex cases in partnership with vendors and service teams.
Assist in initiatives such as Open Enrollment, audits, regulatory changes, and system enhancements by defining requirements, coordinating stakeholders, and managing risk.
Develop and maintain process documentation, controls, and employee-facing materials to ensure clarity, accuracy, and compliance.
Assist in providing consultative guidance to HR partners and service teams on benefits and leave interpretation, liaison with payroll, vendors, exercising independent judgment and escalation authority as needed.