Benefits Support Staff (PBS, Entry) Bilingual Required (Spanish & English)

State of Oregon•Beaverton, OR

2d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Bilingual requirement English and Spanish. This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Requirements

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience evaluating resources and services while serving a diverse population and/or during tense or escalated situations while maintaining excellent customer service.
Experience communicating effectively and prioritizing multiple tasks in a fast-paced environment with a high attention to detail.
Experience working with complex and shifting policies and procedures, and a demonstrated ability to remain flexible and willing to learn.
Demonstrated willingness to uphold the ODHS Core Values, embracing anti-racism work and applying principles of diversity, equity, and inclusion.
Must possess a valid driver's license and acceptable driving record to use state vehicles.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.

Nice To Haves

Bilingual requirement English and Spanish. This position requires duties to be completed in both English and Spanish.

Responsibilities

Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Answer phones with appropriate phone system when covering phones, including answering client’s questions in regard to programs and case specific information.
Maintain electronic filing for the unit including archiving old files.
Explain agency notices, case and benefit issuance stats as requested by clients.
Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
Support client’s with applying for ODHS programs and provide applicants with procedural information to apply for said programs.
Document, narrate, authorize, and enter online information related to those programs for specific clients.