Benefits Support Staff (Public Benefits Specialist, Entry)
About The Position
Join our team as a Benefits Support Staff (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who have this valuable skill.
Requirements
- A valid driver’s license and acceptable driving record are required for this position.
- Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience managing multiple tasks, staying organized, keeping accuracy, and meeting deadlines.
- Experience providing fair, culturally responsive service to people with diverse backgrounds and identities.
- Experience handling confidential information professionally and in line with policies or procedures.
- Experience interacting with others in a respectful, courteous, and dependable manner while following workplace expectations and policies.
- Experience working collaboratively with a team to share responsibilities and support daily operations.
- Experience learning and applying new systems, policies, workflows, and schedule changes.
Nice To Haves
- Bilingual in Spanish and English.
Responsibilities
- Provide front desk help, answering phone calls, and guiding clients to the right services.
- Distribute mail, handle case transfers, and manage emails.
- Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
- Review all applications, paperwork, and documentation given in person or electronically for completeness and accuracy.
- Document all interactions and records through the ONE system.
- Create a welcoming environment for the public through various forms of communication.
- Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
- Use various computer systems and databases to manage information for the agency and clients.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
