Benefits Support Staff (Public Benefits Specialist, Entry) Preferred not required English/Spanish
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you! We are currently seeking a Benefits Support Staff; you will join our Aging & People with Disabilities (APD) team in our office in Canby, Oregon. Our vision is that Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives — in the communities they choose and at every stage of life. Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APDs).
Requirements
- Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences
- Experience providing customer service to vulnerable communities that are person centered and trauma informed.
- Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry.
- Experience evaluating resources and recommending services for diverse populations.
- Consistent attendance is essential.
- Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments
Nice To Haves
- Fluent in English and Spanish
Responsibilities
- Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
- Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
- Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
- Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
- Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
