Benefits Support Lead

Peraton•Reston, VA

About The Position

Peraton is seeking a Support Lead to join our Benefits team. The Lead will be responsible for supporting and optimizing the administration of the corporate benefits portfolio, including medical, dental, vision, life, disability, retirement, and voluntary benefit programs. This role involves overseeing employee leave of absence cases, serving as a primary point of contact for employee benefits and leave inquiries, and managing escalated issues. The Lead will also be responsible for reporting, auditing, processing benefits-related forms, and supporting annual initiatives like Open Enrollment.

Requirements

0–2 years of experience in employee benefits, HR operations, customer service, or a related field with a Bachelors Degree. (4+ years of relevant experience may be considered in lieu of degree.)
Strong verbal and written communication skills with the ability to explain complex information clearly and professionally.
Highly detail‑oriented with strong analytical capabilities, including advanced Excel skills.
Demonstrated ability to work independently while contributing effectively to a team; committed to delivering exceptional service to employees.
Self‑motivated, adaptable, and eager to learn and grow in a fast‑paced environment.
Must be a US citizen.

Nice To Haves

Experience in a large, complex, or highly regulated environment is a plus.
Familiarity with government contracting, unions, or Service Contract Act (SCA) compliance is beneficial.
Bachelor’s degree in Human Resources, Psychology, Healthcare, Business, or a related field preferred.

Responsibilities

Partner with the Benefits Manager and senior team members to support and help optimize the administration of the corporate benefits portfolio, including medical, dental, vision, life, disability, retirement, and voluntary benefit programs.
Collaborate with team leads and the leave administration vendor to oversee employee leave of absence cases (STD, LTD, FMLA, state programs, parental leave, bereavement, jury duty, military leave, etc.), ensuring adherence to company policies and federal/state regulations.
Serve as a primary point of contact for employee benefits and leave inquiries, providing clear, accurate, and timely guidance on enrollment, eligibility, coverage changes, and the leave process.
Manage escalated or complex issues by coordinating with third‑party administrators, benefits vendors, managers, and HR Business Partners (HRBPs), using sound judgment and working with senior team members as needed to ensure effective resolution.
Develop, maintain, and analyze routine and ad hoc reports using Excel, HRIS, Payroll systems, and vendor data to support operations, audits, compliance activities, and process improvements.
Oversee the Life and Accidental Death & Dismemberment (AD&D) claims process with professionalism and sensitivity.
Conduct regular audits to ensure data accuracy and proactively resolve discrepancies by partnering with internal and external stakeholders.
Process benefits‑related forms and documentation, including Medicare notices, loss‑of‑coverage events, QMCSO, state disability insurance, adoption assistance, COBRA, and other required transactions.
Support key annual and cyclical initiatives such as Open Enrollment, benefits orientation, COBRA administration, invoice review, system configuration/testing, and employee communications.
Contribute to team projects, process enhancements, and special initiatives, taking ownership of assigned work and collaborating with senior team members to drive continuous improvement.