Benefits Specialist

American Family Insurance•Madison, WI

2d•$69,000 - $115,000•Hybrid

About The Position

Help employees feel confident and supported in understanding and using their benefits, while strengthening how benefits are delivered across the organization. As part of the Benefits team, you will bring consistency, care to the employee benefits experience while also helping identify better ways to support employees, improve processes and influence design and strategy decisions. The Benefits Specialist helps ensure the Benefits Specialist administers benefits programs, understands employee needs and runs routine work smoothly with the team on service, continuous improvement and important organizational priorities. This great opportunity someone seizes who helps people, solves practical problems, thinks about how they can design work better and collaborates with a fun and high-performing team that collaborates with them. You will report to the Senior Manager of Benefits.

Requirements

Demonstrated experience providing customer-oriented solutions or service in a professional environment.
Knowledge of benefits administration or, programs, policies and related systems quickly.
Managing multiple employee inquiries, deadlines and recurring administrative processes.
Ability to communicate clearly and empathetically with employees, vendors and internal partners.
Demonstrated ability to research issues, analyze information, identify options and recommend practical solutions.
Ability to use employee feedback, operational data and recurring issue patterns to support process, communication and administration improvements.
Comfort working with data, reports, case management tools, benefit administration systems and shared documentation.
Work independently on assigned responsibilities while collaborating in a small, supportive team environment.
Curiosity, and a continuous improvement mindset, with a willingness to jump in, learn and help the team make benefits easier for employees.

Nice To Haves

Up to 10% travel

Responsibilities

Be a important contact for employee benefits questions, helping employees understand benefit programs, enrollment requirements, life event changes and where to find resources.
Manages daily benefits administration activities, including AskHR/ServiceNow cases, enrollment support, eligibility updates, dependent verification follow-up, vendor research and issue resolution.
Partners with Senior Benefits Specialists, vendors and our teams to ensure benefits are administered and following plan provisions and applicable requirements.
Identifies employee experience trends, recurring questions and operational pain points, and helps recommend practical improvements to benefit processes, communications and tools.
Contributes to benefit design, administration process improvement discussions by sharing employee feedback, operational insights and data-supported recommendations.
Supports Annual Enrollment, post-enrollment activities, year-end processes, audits, reporting, communications and other high-volume benefits periods.
Maintains clear process documentation, job aids and team resources to support administration, knowledge sharing and scalable ways of working.
Contributes to benefits-related projects as assigned, including testing, communications, data review, vendor coordination, implementation support and post-implementation improvement.
Escalates complex issues while overseeing, status updates and resolution of assigned items.
Builds relationships across the Benefits Administration team and with HR partners, vendors and other company partners.