Benefits Specialist (Temp)

Chapman University Careers•Irvine, CA

4d•Onsite

About The Position

The Benefits Specialist (Temporary) supports the day-to-day administration of Chapman University’s employee benefits programs. Reporting to the Assistant Vice President of Benefits & Compensation, this role provides critical operational support during a temporary staffing gap, allowing the Senior Benefits Manager to focus on auditing current benefits practices and procedures. This is a hands-on, detail-oriented role responsible for accurate and timely benefits transactions across enrollment, eligibility, tuition remission, and retirement processing. Chapman University’s mission is centered on serving our students and strengthening our campus community. Chapman believes there is significant value in an in-person workforce. Being present fosters collaboration, strengthens relationships across departments, enables us to better serve our co-workers and contributes to the student experience. It is an important part of the culture that makes Chapman a special place to work and learn.

Requirements

Associate’s degree required; bachelor’s degree in human resources, Business Administration, or a related field preferred or equivalent work experience
2+ years of experience in benefits administration or a related HR support role
Working knowledge of health and welfare benefit plans, eligibility rules, and enrollment processes
Demonstrates exceptional customer service by providing timely, accurate, and professional support while fostering a positive employee experience.
Responds to employee inquiries with empathy, professionalism, and sound judgment, ensuring consistent follow-through and resolution.
Maintains a high degree of accuracy and attention to detail when processing benefits transactions and employee data.
Demonstrates strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Exercises discretion and maintains strict confidentiality when handling sensitive employee and benefits information.
Communicates effectively, both verbally and in writing, with employees all levels of the organization.
Maintains composure and professionalism while managing competing priorities and responding to changing business needs.
Proficient in Microsoft Office Suite, including Excel, and able to learn and effectively utilize HRIS and benefits administration systems.
Works effectively both independently and collaboratively, contributing to a positive, team-oriented work environment

Responsibilities

Enroll new hires in applicable benefit plans in a timely and accurate manner
Process qualifying life event changes, including marriage, birth, divorce, and loss of coverage
Verify eligibility for employees and their dependents in accordance with plan rules
Audit benefit enrollments for accuracy and resolve discrepancies
Perform tuition remission data entry and processing
Process retirement plan enrollments and changes
Assist with weekly, biweekly, and monthly insurance carrier data feeds, ensuring files are accurate and transmitted on schedule
Respond to employee questions regarding benefits enrollment, eligibility, and plan procedures
Maintain accurate and organized benefits records and documentation
Other related duties as assigned