Benefits Specialist
About The Position
DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker’s compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees. Company Value Statements Choose Your Attitude Make Someone's Day Be Present Have Fun Summary/Objective Provide superior customer service support to DHR clients and employees regarding benefits. This will include, but is not limited to, Open Enrollment, Renewal, and member questions. Other assistance regarding Benefits Plan administration as needed.
Requirements
- Familiarity with Health and Benefits administration either through education or work experience
- 2–5 years minimum work experience
- Microsoft Office proficiency, including PowerPoint
- H.S. Diploma required or equivalent
- Experience in Customer Service and/or Employee Benefits
Nice To Haves
- PEO experience preferred
- Bachelor's degree preferred
- Adobe Pro knowledge preferred
- At least two years of ACA administration
Responsibilities
- Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails
- Provide support for new client enrollment in DHR benefit programs
- Answer certain incoming phone calls for the benefits department about health plans and providers
- Perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy
- React within specified time frames to all inquiries and maintain superior client relationships
- Provide ongoing support for clients enrolled in DHR benefit programs
- Research and resolve basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses
- Document information to track interactions and resolution of issues
- Guide clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention
- Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions
- Interact with carriers and vendors to resolve customer needs
- Participate in special projects as needed
- Proactively strive to solve client issues that are benefit-related and seek assistance when the solution isn't easily obtained
- Demonstrate comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
