Benefits Specialist

AOCUSA • Tampa, FL

3d • Onsite

About The Position

The Benefits Specialist (HR) will be the Benefits expert for AOCUSA. This person will manage and oversee the employee benefits programs, including health insurance, retirement plans, and more. The administrator also provides essential administrative support to the HR department, serving as a primary point of contact for employees and external callers, including candidates and vendors. This role focuses on streamlining daily operations, including recruitment logistics, onboarding, benefits and policy inquiries, and record maintenance to ensure a positive experience for everyone engaging with Benefits/HR.

Requirements

• High School Diploma or GED required.
• 3-5+ years of Benefits Experience
• Prior benefits lead for open enrollment
• Experience with Paylocity a plus
• Bilingual preferred, not required
• Human Resources, Office Coordinator or Administrative skillset
• Work experience in a similar environment.
• Confidentiality, attention to detail/organization, ability to multi-task.
• Strong organizational and time management skills.
• Accurate recordkeeping abilities.
• Navigate conflict and support resolution
• Strong verbal and written communication abilities.

Nice To Haves

• 1+ years of benefits administrative or HR-related experience; internships in a corporate environment (strongly preferred).
• Bachelor’s degree in Human Resources, Business Administration, or a related field (strongly preferred).
• Familiarity with Applicant Tracking Systems (ATS), online job boards or HRIS software like Paylocity is preferred.

Responsibilities

• Triage HR-related Service Desk tickets to the appropriate team member. Manage daily emails, and scan mail and upload it to the Service Desk, routing or resolving inquiries from employees and/or external parties. First point of contact for incoming phone calls and visitors for the HR department.
• Coordinate the annual open enrollment period by organizing timelines, updating systems, and preparing employee communications
• Collaborate with brokers, insurance carriers, and third-party administrators to review plan performance, manage claims and resolve billing discrepancies
• Assist with scheduling interviews between candidates and hiring managers. Manage pre-employment screenings (background checks/drug tests), and ensure all new hire paperwork is completed accurately.
• Maintain, update and add to digital employee files. Ensure data integrity and compliance with labor laws.
• Troubleshoot employee and manager issues (e.g., time off, benefits, time clocks, system errors), launch and manage company-wide Workflows (e.g., benefit plan and handbook acknowledgements), run reports and be a lead point of contact for all Paylocity assistance.
• Ensure employees enroll in their New Hire benefits, operate with confidentiality and discretion as Employee Relations situations occur. Assist in processing offboarding and facilitate the return of all company assets (uniforms, badges, IT equipment, ext.).
• Take point on medical callouts, assign 60-day surveys for new hires, employment verifications, facilitate DNR (Do Not Return) requests for temporary labor, provide payroll back-up support for simple tasks (check distribution, timecards, ext.) and various HR projects and initiatives as needed.
• Facilitate Day Passes for Port access for interviews, orientation, vendors, etc. Monthly port badge renewals, replacement badge requests, and the lead contact for the Port of Tampa for external access.
• Maintain office inventory, ensuring supplies such as printer paper, benefits materials, and incident forms are stocked and readily available. Ensure all areas remain organized and well-stocked. Manage and distribute PPE inventory as required. General office assistance as needed
• Assist with planning and coordinating company events (e.g., holiday celebrations, birthdays).
• Prepare and maintain conference rooms for meetings and interviews.
• Additional duties as assigned.

Benefits

• AOCUSA pays the full cost of our Employee’s Medical Insurance
• Complete Insurance Coverage: Medical, Dental, Vision, Life and Supplemental Plans Available
• 401(k) with Company Match and Profit Sharing
• Paid Holidays & Paid Time Off
• Free life insurance
• Chaplain Assistance Program
• Medical Expense Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED