Benefits Representative

Aston Carter • Baltimore, MD

6d • $22 - $23 • Hybrid

About The Position

The Benefits Representative provides day-to-day benefits information and support to faculty, staff, and retirees. The role requires knowledge of benefit plans, programs, and policies and supports enrollment, inquiry resolution, and the operation of benefits processes. The position is based in Baltimore, Maryland, and requires working onsite four days per week with one remote day. It is a contract role offered through at least the end of the year.

Requirements

• Two years of benefits-related experience.
• Strong customer service skills.
• Experience with HR benefits and customer service call centers.
• Proficiency in Workday and customer support.
• Proficiency with software applications such as spreadsheets, word processing, and graphics packages.

Nice To Haves

• Additional education may substitute for required experience, as permitted by the JHU equivalency formula.

Responsibilities

• Research and provide information about benefit plans, programs, and policies to faculty, staff, and retirees.
• Review and approve online Health & Welfare Plan enrollments and ensure required documentation is received.
• Respond to client inquiries and complaints and resolve benefits-related issues in a timely and courteous manner.
• Liaise between university employees and external benefits contacts to resolve eligibility, claims, and enrollment issues.
• Review and triage assigned reports.
• Use internal and external databases to cross-reference inquiries and determine resolutions.
• Maintain high standards of customer service.
• Apply knowledge of legislation and regulations affecting benefits.
• Attend designated training programs, seminars, and meetings.
• Serve on workgroups and committees as requested.
• Perform special duties and projects while appropriately handling confidential information.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Life insurance, including voluntary Life and AD&D coverage for the employee and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed