Benefits Representative (direct-hire temporary)

Sound Transit•Seattle, WA

10h•$22 - $66•Hybrid

About The Position

This is a direct hire temporary position with an expected assignment duration of up to 7.5 months. The Benefits Representative will provide day-to-day support for the benefits, retirement, and well-being programs in Total Rewards. This role requires providing exceptional, compassionate customer service while answering employee questions on eligibility, changes, and plan provisions regarding benefits, leaves, and retirement programs. The position involves facilitating New Hire benefits meetings, assisting with other benefits events or meetings, supporting the Total Rewards specialist, and providing excellent customer service.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
Four years of corporate benefits experience; OR a combination of education and experience.
State and federal laws and regulations relating to benefits and leaves.
Experience presenting in group meetings and facilitating employee benefits meetings.
Experience with invoices and audits.
Utilizing Microsoft Office programs for assigned work, including compiling, or preparing spreadsheets.
Experience with HRIS systems.
Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
Interpreting and administering human resources policies and procedures and effectively gathering and analyzing data related to human resources programs and functions.
Maintaining confidentiality and communicating with tact and diplomacy.
Detail oriented, organized, with a strong sense of urgency and accuracy.
Able to work in a fast-paced environment
Customer service oriented.
Identifying and resolving problems in a timely manner using sound judgment.
Able to handle multiple tasks, meet deadlines, work under pressure and be adaptive to change.
Responding to inquiries with effective oral and written communication.

Nice To Haves

CBP (Certified Benefits Professional).
CEBS (Certified Employee Benefits Specialist).
Experience interacting with third party contacts such as consultants, benefit carriers, and brokers preferred.

Responsibilities

Supports the execution of Sound Transit’s total rewards strategy by providing administration assistance of integrated benefits and leave programs that includes traditional benefits as well as innovative benefits like well-being, mindfulness and work-life integration strategies that support the “whole self” and align with and support our HR strategy.
Responsible for day-to-day benefits office assistance including enrollments, terminations, changes in benefit status, verification of COBRA compliance and audit billing statements as needed.
Assists with new hires by reviewing I-9 documentation and entering employee information into HRIS system.
Responds to requests from employees and management on issues related to benefits, including medical, dental, vision and prescription drug insurance, life insurance, flexible spending accounts, retirement program, well-being program and other benefits.
Assists employees with Worker’s Compensation and coordinates with WA L&I as needed on claims.
Delivers new hire benefits orientation and may act as a liaison with the agency benefit vendors.
Collaborates with payroll to ensure accurate employee payroll deductions for benefits. Coordinates with payroll to ensure any deduction code updates or changes are made in a timely manner.
Assists with annual Well-Being fair and Annual Open Enrollment process, including completion of Open Enrollment and year-end audits.
Collaborates in a variety of other HR related programs, projects, and services and may serve on various committees or project teams as assigned; attends and participates in professional organization meetings; stays abreast of new trends and innovations in the human resources field; maintains awareness of federal, state and local regulations and impact of changes on the Agency; may work on or have lead on special projects or participate as member of other teams.
Maintains and updates the employee intranet benefits page and benefits department documents folders with current documents and other related information as needed.
Assists with benefits communications in collaboration with agency Communications department and the Benefits Manager.
Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.