Benefits Representative (Remote) OR 97230

Globe Life AIL - McQuade Organization•Portland, OR

2d•$62,000 - $80,000•Remote

About The Position

The McQuade Agency, a subsidiary of Globe Life, is seeking a Benefits Representative to join their team. This remote position offers full training from the ground up, weekly pay with possible bonuses, and flexible hours. The company is recognized as the 24th happiest company to work for in America and is 2nd in overall customer service by Forbes. They are looking for individuals who are flexible, adaptable, trainable, and seeking a long-term career with growth opportunities. The role involves providing excellent customer service, handling confidential information, resolving customer issues, and assisting existing clients with account management, billing, and product application.

Requirements

Flexible
Adaptable
Trainable
Looking for a long-term career fit
Team player mentality

Nice To Haves

Previous experience preferred but not required
Previous experience preferred but not required

Responsibilities

Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.
Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
Handle and carefully respond to all customer inquiries.
Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues.