Benefits Navigator

Mazzoni Center•Philadelphia, PA

31d

About The Position

This position provides Community Health Initiatives services as part of Mazzoni Center's ending the HIV epidemic programming, including but not limited to Linkage to Care services, Navigation services, and other programming related to ending the epidemic. Communication: Good oral and written communication skills are required for this position. The person in this position must be able to communicate effectively with the clients, staff, and others; and contribute to a positive environment.

Requirements

Commitment to the mission of Mazzoni Center
Bachelor’s Degree required, Bachelor’s Degree in Social Services (Psychology, Social Work, Nursing, Public Health or another related field) preferred
Knowledge of HIV/AIDS prevention, treatment, and community resources
Cultural competency in working with LGBTQ+ and diverse populations
Excellent organizational skills and follow through
Good written and oral communication skills
Flexible with great time management skills
Background checks are required, including Criminal Background Clearance, Child Abuse Clearance, and FBI Clearance
The ability to stand, sit and walk for extended periods of time
The ability to lift objects greater than 35 pounds
The ability to communicate using written and spoken words

Nice To Haves

Bilingual preferred

Responsibilities

Maintain a caseload and service unit production as determined by funding requirements and/or in accordance with intervention/programmatic expectations, policies, and procedures
Provide program service deliverables and meet program goals
Assist with program promotion and participant recruitment through various forms of community outreach
Provide interval client assessments to identify new or emerging needs as deemed necessary by the program, the needs of the individual and/or by the instruction of the supervisor
Maintain minimum contact with clients based on program and client need
Identify appropriate resources and/or services to address client needs and link clients to those resources and/or services
Links clients to medical care and other services and resources
Coordinate and monitor ongoing services
Assist client with identifying, building, and maintaining external support systems
Provide education and resources around sexual health, HIV, STIs, case management, mental health, treatment services, education, housing, employment, etc.
Supports clients in understanding how to access health care, services, programs, bio-medical prevention strategies, etc.
Perform HIV and other STI prevention counseling, phlebotomy, blood and specimen processing, and HIV and other STI screening as necessary
Maintain communication and coordinate with internal and external providers to ensure service linkages
Confirm client's completion of referrals
Supports other team members as needed, which can include, but is not limited to working on groups, workshops, training, events, and performing reception duties
Provide services, outreach, and support to accommodate program and client needs as necessary (including, but not limited to special events related to programming)
Maintains excellent communication with all internal and external team members
Maintain accurate written documentation of all client contacts and progress in Careware (using D.A.P. format), AthenaNet, Evaluation Web, internal spreadsheets and/or other data programs. Service units and case notes should be input within one (1) business day of contact
Maintain accurate and orderly client files with hard copy of client-related forms, applications, correspondence, etc.
Always protect client information and records in compliance with HIPAA, agency Confidentiality Policy and Pennsylvania Act 148
Adhere to Mazzoni Center and OSHA safety guidelines, i.e., infection control, immunization policies, exposure control (blood borne pathogens and chemical hazards)
Participate in weekly supervision
Participate in team meetings, department meetings, agency meetings, staff in-services, and external trainings as required
Assist with other departmental needs
Perform other duties as assigned by Supervisor or Department Director