Pharmacy Benefits Navigator

OU Health•Oklahoma City, OK

17h

About The Position

General Description : Under the general direction of the clinical pharmacist and AVP of Clinical Pharmacy, the pharmacy benefits navigator is responsible for overcoming all barriers to drug access for OU Health patients including: prior authorization, copay assistance, facilitation of delivery. A pharmacy benefits navigator is typically an experienced retail pharmacy technician who understands the need for a highly personalized service. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Highly detail oriented and well organized. Ability to establish and maintain effective working relationships and communicate clearly with pharmacy staff. Place patient care at the utmost importance Recruitment of patients into OU Health’s specialty pharmacy program Ability to gather information needed to successfully submit a prior authorization to an insurance company Ability to navigate copay assistance and grant funding availability to assist with drug affordability Work as a liaison between pharmacy, doctors office, and patient in order to expedite drug access Provide medication adherence support Appropriately escalate clinical issues to the clinical or specialty pharmacist Build relationships with patients by providing friendly and efficient customer service Capacity to work independently and manage time well in order to complete necessary workload. Apply cultural sensitivity and understanding with a wide range of patient populations General Responsibilities: Performs other duties as assigned

Requirements

High school diploma or GED required.
Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy or ability to achieve permit within 90 days of employment.
Basic computer and math skills
Detail oriented for accuracy of data and information
Ability to communicate verbally and in writing
Ability to accurately read and understand written materials and instructions
Customer Service oriented.

Nice To Haves

Current Oklahoma licensed technician permit preferred.
National certification preferred.
Four years pharmacy experience preferred.
BLS certification and Immunization Administration Certificate preferred.
If technician holds an Immunization Administration Certification, BLS certification will be required.
Microsoft Office proficiency preferred.
EMR documentation experience preferred.

Responsibilities

Overcoming all barriers to drug access for OU Health patients including: prior authorization, copay assistance, facilitation of delivery
Recruitment of patients into OU Health’s specialty pharmacy program
Gather information needed to successfully submit a prior authorization to an insurance company
Navigate copay assistance and grant funding availability to assist with drug affordability
Work as a liaison between pharmacy, doctors office, and patient in order to expedite drug access
Provide medication adherence support
Appropriately escalate clinical issues to the clinical or specialty pharmacist
Build relationships with patients by providing friendly and efficient customer service
Capacity to work independently and manage time well in order to complete necessary workload
Apply cultural sensitivity and understanding with a wide range of patient populations
Performs other duties as assigned