Benefits Manager

Distro • Chandler, AZ

3d • Onsite

About The Position

The Benefits Manager supports the day-to-day operations of the Benefits Administration team, supervises and develops staff, manages workloads and service levels, and serves as an escalation point for complex benefits and payroll issues. The role partners with Payroll, Accounting, and insurance carriers to resolve discrepancies; reviews complex benefit transactions; supports audits and reconciliations; maintains benefits documentation and procedures; and assists with process improvements and special projects to ensure accurate, timely, and compliant benefits administration and high-quality client and employee service.

Regular, on-site attendance is an essential job function because the role requires secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities that cannot be performed remotely without compromising security, efficiency, or effectiveness. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions. The position is performed in a professional office environment with regular computer use, standard office equipment, climate control, typical office lighting, low to moderate noise, extended screen time, and in-person collaboration.

This job description does not list every duty. Employees may be asked to perform other job-related duties, and management may revise the description. The position is at-will and does not create an employment contract.

Requirements

• Associate's degree or an equivalent combination of education, training, and certifications, or 2–5 years of managerial group benefits experience; these qualifications are described as preferred.
• Excellent communication and interpersonal skills, including the ability to collaborate across teams and build positive working relationships.
• Strong time-management and prioritization skills in a fast-paced environment.
• Ability to collaborate with internal departments to support operations and workflow coordination.
• Strong work ethic, commitment to teamwork, and ability to contribute to a collaborative and supportive work environment.
• Sound decision-making skills, including evaluating complex information and determining appropriate actions.
• Ability to maintain strict confidentiality and handle sensitive information professionally and discreetly.
• Leadership skills, including training, mentoring, and developing high-performing teams.
• Professionalism, reliability, and enthusiasm.
• Exceptional attention to detail and ability to thoroughly review documents for quality and accuracy.
• Regular on-site attendance.
• Ability to meet the stated physical, mental, and communication demands, including extended computer use, attention to detail, problem-solving, multitasking, stress management, and communication with employees, managers, clients, and external vendors.

Nice To Haves

• Two to five years of managerial group benefits experience is preferred.
• An associate's degree or an equivalent combination of education, training, and certifications is preferred.

Responsibilities

• Assist senior leadership with managing day-to-day Benefits Administration team operations to ensure timely, accurate, and compliant processing and service delivery.
• Directly supervise and support Benefits Specialists and Senior Benefits Specialists through coaching, guidance, and performance feedback.
• Monitor team workloads, Zoom/Client Space queue coverage, and case volumes to meet service-level expectations.
• Serve with senior leadership as an escalation point for complex employee and client benefit issues requiring advanced review or coordination.
• Review and approve complex benefit transactions, including qualifying life events, payroll deduction corrections, arrears calculations, and manual enrollments.
• Provide hands-on assistance during peak periods, escalations, or staffing gaps as needed.
• Ensure benefit enrollments, payroll deductions, and employer contributions are accurate and comply with plan rules and company policies.
• Partner with Payroll and Billing & Recon to resolve benefit-related payroll discrepancies and deduction issues.
• Communicate with insurance carriers to resolve escalated plan or enrollment issues and support ongoing operations.
• Oversee audits of benefit enrollments and payroll deductions, ensuring discrepancies are identified, documented, and resolved.
• Assist with developing, maintaining, and consistently applying benefits-related SOPs, FAQs, and process documentation.
• Identify process gaps, training needs, and operational improvement opportunities, and partner with leadership to implement solutions.
• Provide client-facing teams with operational guidance and clarification on benefits administration processes.
• Participate in benefits administration special projects and initiatives as assigned.
• Build and maintain relationships with team members and peers across disciplines to coordinate communications and client services.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee Assistance Program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree