Benefits Liaison

Sedgwick • Dublin, OH

23h • Hybrid

About The Position

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Dublin, OH : 5500 Glendon Court Dublin OH 43016 PRIMARY PURPOSE: To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

Requirements

• Six (6) years absence management experience or equivalent combination of education and experience required.
• Knowledge of legal requirements and best practices relevant to absence programs and administration
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Negotiation skills
• Good interpersonal skills
• Self motivated with ability to work independently
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Nice To Haves

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Demonstrated progressive responsibilities strongly preferred.
• Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Responsibilities

• Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
• Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
• Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
• Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
• Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
• Assists with client training and development of communications; assists in administration of benefits fairs as needed.
• Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as needed.

Benefits

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees