Benefits Generalist (Immediate Opening)

IDEA Public Schools•El Paso, TX

2d•$58,400 - $67,200•Hybrid

About The Position

The Benefits Generalist plays a key role in ensuring that all IDEA Public Schools staff have access to accurate, timely, and engaging information about their benefits throughout the employee lifecycle. This role leads the execution of IDEA’s Annual Open Enrollment communication plan, supports new hire benefits onboarding, and delivers year-round engagement campaigns in partnership with the Wellness and Communications teams. The Benefits Generalist also serves as a Tier 2 customer service agent in Zendesk for benefits-related inquiries, creates and maintains employee-facing content, and supports recruitment efforts by ensuring candidate-facing platforms (e.g., Careers page) and recruiter tools are accurate and up to date. This is a full-time, remote/on-site hybrid role, with preference given to candidates based in Texas. Travel may be required. This position reports to the Benefits Administration Manager.

Requirements

Bachelor’s degree in Human Resources, Business, Communications, or related field. Experience may be accepted in lieu of degree.
1–2 years of experience in benefits, employee communications, or HR support
Strong written, verbal, and presentation communication skills
Excellent time management and attention to detail
High empathy and service orientation, with ability to explain benefits clearly
Proficiency in Microsoft Office and basic data/reporting tools
Experience with Zendesk or other ticketing systems
Comfort speaking to large or virtual audiences
Knowledge of benefits programs, Open Enrollment workflows, and onboarding best practices
Familiarity with HRIS, benefits enrollment platforms, and digital communications

Nice To Haves

Bilingual (English/Spanish) preferred
Certification (CBP, CEBS, or related) a plus
SHRM-CP, SHRM-SCP, CCP, CBP, CPP, or CEBS professional designations preferred

Responsibilities

Lead the Annual Open Enrollment communication plan, including managing timelines, creating content, updating HUB resources, and ensuring returning staff complete elections
Ensure 100% of new hires receive benefits onboarding communication and presentation access within their first 10 business days
Host bi-weekly new hire presentations and deliver monthly Brunch & Learn sessions on benefits and wellness topics
Maintain and update benefits-related content on the IDEA HUB, Careers page, and recruiter materials
Develop campaign materials (e.g., emails, posts, blurbs) to drive awareness of benefits and wellness programs
Serve as a Tier 2 agent in Zendesk for all benefits-related inquiries, resolving tickets within SLA and escalating issues as needed
Collaborate with Wellness, Recruitment, HRIS, Communications, and third-party vendors (e.g., McGriff, PEC) to ensure accurate information and consistent outreach
Run and maintain reports on Open Enrollment progress, new hire enrollment, presentation attendance, and Tier 2 ticket trends
Track team milestones, share campaign updates, and report out progress during weekly tactical and PTG meetings