Benefits Education Trainer
About The Position
This position offers the opportunity to make a lasting impact by ensuring the creation and delivery of knowledge, tools, and resources for various day-to-day member service functions, new hire training, project implementations, and other related assignments. The ideal candidate will work alongside the rest of the Benefits Education Training team to analyze and identify training needs and will oversee all aspects of the training program including, but not limited to, designing training curriculum or topics, developing training materials, conducting training sessions, performing needs assessments, evaluating the effectiveness of training, and maintaining training statistics and providing reports to managers and other stakeholders. You’ll work in a mission-driven public organization that values collaboration, innovation, and service, with strong benefits, stability, and meaningful work that supports members throughout their careers and retirement.
Requirements
- Bachelor’s degree in Education, Human Resources, Organizational Development, Training & Development, Business, Communications or a related field
- A total of one (1) year (12 months) in education, training and/or work experience in the area of specialization inherent to the position. (Note: Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.)
- Experience developing and delivering training
Nice To Haves
- Experience administering or utilizing a Learning Management System (LMS)
- Familiarity with ADKAR or similar Change Management frameworks
- Professional certification in training and development such as APTD, CPTD, or similar
- Experience developing and delivering training within benefits, pension, financial services, insurance, or public-section environments
- Experience supporting training for large-scale system implementations
Responsibilities
- Design, develop, and maintain training curriculum, materials, job aids, and reference guides
- Deliver engaging instructor-led and technology-supported training sessions
- Utilize multiple training methods and learning technologies, including a Learning Management System (LMS)
- Tailor content to various learning styles and levels of experience
- Develop onboarding programs
- Prepare staff for User Acceptance Testing (UAT), parallel testing, and go-live readiness
- Support change readiness efforts through structured Organizational Change Management (OCM) activities
- Introduce new system functionality and reinforce understanding of enhancements
- Coach and guide employees on operational protocols and best practices
- Partner with benefit teams to create and maintain standard operating procedures
- Assist in developing quality assurance guidelines and performance metrics
- Provide constructive feedback and support continuous improvement efforts
- Conduct training needs assessments
- Measure training effectiveness using evaluation tools and feedback mechanisms
- Maintain training records and provide reports to leadership
- Stay current on adult learning trends, pension legislation, and training best practices
- Continuously refine curriculum based on feedback, system updates, and process improvements
Benefits
- State of Illinois insurance benefits including medical, dental, and vision
- Participation in the SURS retirement plan
- Paid vacation, sick leave, and 10 paid holidays
- 2 floating holidays after 6 months
- Paid parental leave after 6 months
- Flexible, professional work environment
- Free parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
