Benefits Director

The Arc Mercer • Ewing Township, NJ

1d • $100,000 - $120,000 • Onsite

About The Position

The Arc Mercer is seeking a Director of Benefits who can thrive in a self-insured, captive-insurance environment and takes full ownership of the benefits function. This role is intentionally designed for a leader who does not pass issues to carriers, brokers, or third parties. Instead, this Director (along with their staff) will directly manage, investigate, and resolve benefits matters with confidence and expertise. As a self-funded organization with a captive model, The Arc Mercer controls its own risk, its own claims, and its own employee experience. This strategy gives The Arc Mercer more control, lower long-term costs, and the ability to customize coverage in ways the commercial market often can’t match. Our Benefits Department is a collaborative, internal, team-driven operation, including a hands-on claims processing team that this Director will lead. The right candidate will be energized by the opportunity to design programs, drive aggressive health and wellness initiatives, and implement premium holiday strategies that reward employee engagement and cost stewardship. This is a role for a builder, someone who wants to shape the future of benefits at The Arc Mercer, not outsource it.

Requirements

• 7+ years of progressive experience in employee benefits, including health & welfare and leave administration
• Experience leading a Benefits function at the manager or director level
• Demonstrated ability to resolve complex benefits issues directly
• Strong knowledge of ERISA, ACA, COBRA, HIPAA, FMLA, ADA, and Workers’ Compensation
• Experience managing or mentoring staff
• Excellent communication, problem-solving, and customer service skills
• Ability to work onsite and engage directly with employees across programs
• A proactive, solutions-oriented mindset—someone who takes ownership rather than outsourcing problems

Responsibilities

• Serve as the organization’s subject-matter expert for all health, welfare, and retirement benefits.
• Personally investigate and resolve complex benefits issues; work directly with employees rather than relying on carriers or brokers to solve problems.
• Oversee day-to-day administration of medical, dental, vision, life, disability, voluntary benefits, and 401(k) plans.
• Lead administration of FMLA, ADA, LOA, Workers’ Compensation, and related programs.
• Supervise, coach, and develop Benefits staff to ensure accuracy, responsiveness, and exceptional service.
• Create and deliver benefits education, open enrollment communications, and one-on-one support.
• Manage relationships with carriers and brokers while maintaining internal ownership of problem-solving and service delivery.
• Ensure compliance with ERISA, ACA, COBRA, HIPAA, and other regulatory requirements; oversee audits and reporting.
• Identify opportunities to streamline workflows, enhance employee experience, and reduce administrative burden.

Benefits

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off: Personal, Vacation & Sick; Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director