Benefits Department Analyst

Illinois Municipal Retirement Fund • Elmhurst, IL

3d • $65,409 - $71,949

About The Position

This position provides support to the Benefits Department Supervisors and staff, providing training and documentation as well as conducting quality assurance to determine compliance with established goals. This position will be assigned claim production responsibilities, as needed. The assignments given to individual Benefits Department Analysts will differ depending on the needs of the department.

Requirements

• Five years’ experience as an IMRF Examiner/Senior Examiner. Performance history of meeting or exceeding unit standards.
• Associate’s Degree with 3 years of work related experience
• Bachelor’s Degree with 1 year of work related experience

Responsibilities

• Foster a positive, team centered culture in support of our Values and individual accountability.
• Provide the necessary support to enable the department to achieve established service goals.
• Train new Examiner staff and other IMRF staff as requested on policies, procedures and IMRF’s administration of Article 7 of the Illinois Pension Code. Analysts reporting to the Benefits Supervisor are also responsible for administration and training of Article 20 of the Illinois Pension Code.
• Conduct training of department staff, utilizing internal and external resources, including staff, Benefits Supervisors and Senior Examiners. Prepare procedural training materials and syllabi, identify training issues and work with Business Solution Analyst, Supervisor or Manager to determine a training plan.
• Maintain current knowledge of benefit, legislative, and administrative changes, as well as current events, including issues that impact IMRF members. Assist in providing updates to department staff.
• Assist the department staff in resolving difficult claim situations; provide feedback to staff to assist them in developing the necessary skills to resolve difficult claims going forward.
• Review and approve workflows
• Conduct quality assurance reviews of claims, workflows and payrolls to determine compliance with established goals for promptness and accuracy,. Provide feedback and training to staff based on results.
• Conduct system testing as assigned.
• Analyze claim QA trend data. Create and maintain monthly reports for the Benefits Department.
• Assist the Supervisors and Business Solution Analyst in maintaining up-to-date written procedures for all activities of the department. Assist in providing updates to staff.
• Provide technical support and guidance for department staff and other IMRF employees as needed. Review and report on problem situations as requested by the Benefits Supervisors, Business Solution Analyst or Manager.
• Support achievement of the organization’s Journey of Excellence, Mission, Vision and Strategic Objectives of IMRF.
• Maintain current knowledge of the operation of all other departments in IMRF as it relates to the Benefits Department operations. Act as liaison between Benefits and other IMRF departments.
• Conduct research for the Benefits Department. This requires knowledge of the various resources, and ability to determine which of these resources should be used in order to locate diverse types of information. Resources include – IMRF Enterprise Benefit System (SPECTRUM), Imaging system, microfiche, microfilm, employer paper files, board minutes, Illinois Pension Code, IMRF Legal Interpretations, Authorized Agent's Manual, external documentation, member employment records, payroll records, employer resolutions, payment information, social security records, Illinois state statutes, and IMRF policies and procedures.
• As directed by the Benefits Supervisors, provide back up to the Examiner staff and perform claims processing, as needed.
• Other duties and special projects may be assigned.

Benefits

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Ability to work one day remote, per week, after 1 year of hire.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees