Remote | Bilingual (Spanish) Benefits Counselor — $35–$50/hour

24-Mag•San Francisco, CA

17d•Remote

About The Position

24-MAG LLC is seeking bilingual Spanish-English Benefits Counselors and public service professionals for a specialized, fully remote consulting engagement supporting AI training and evaluation initiatives. The work applies practical experience in government services, public benefits, community assistance, and multilingual client support to improve how AI systems respond to Spanish-speaking people seeking information about government programs and public services. The counselor will review realistic public service questions in Spanish and English, assess government-service guidance and AI-generated Spanish responses, and create structured evaluation rubrics. Assessments will address factual accuracy, completeness, clarity, translation quality, natural language usage, and whether suggested next steps are appropriate. Work also includes identifying unclear or unnatural wording, mistranslations, omissions, and misleading explanations, then documenting findings and recommended corrections in both languages. This is a freelance, short-term contract engagement conducted fully remotely within the United States. Work is asynchronous and expected to require 10–20 hours per week, with increased availability toward the end of the project. Candidates should be able to begin promptly. Compensation is $35–$50 per hour. Prior AI training or evaluation experience is not required.

Requirements

Native or professional-level proficiency in both Spanish and English.
At least 1 year of professional experience counseling or assisting members of the public.
Experience as a Benefits Counselor, Case Manager, Community Health Worker, Public Service Advisor, or in a comparable client-facing role.
Demonstrated experience in at least one of these areas: Medicare, passport services, veterans benefits, student loans or financial aid, or National Park services.
Strong understanding of relevant public assistance programs, service procedures, or benefits information in the candidate’s area of expertise.
Experience answering public inquiries and providing practical assistance to people seeking government services.
Ability to assess the factual accuracy and completeness of public service information.
Excellent written communication in Spanish and English, with clarity and precision.
Strong understanding of natural Spanish-language communication in public assistance settings.
Ability to identify mistranslations, ambiguous terminology, and culturally or contextually inappropriate wording.
Strong analytical reasoning, attention to detail, and structured problem-solving skills.
Ability to provide clear, constructive written feedback and apply structured evaluation criteria consistently.
Strong organizational skills and ability to work independently in a remote, asynchronous environment.
Must be based in the United States.
Availability to begin promptly and commit 10–20 hours per week, with additional availability toward the end of the project.

Nice To Haves

Experience across multiple government service or public benefits areas.
Professional interpreting or translation experience.
Experience preparing Spanish-language guides, FAQs, informational resources, or training materials.
Familiarity with client counseling, public outreach, and community assistance practices.
Experience assisting diverse communities, including rural populations and individuals with limited literacy.
Experience in Spanish-language outreach or multilingual public service communication.

Responsibilities

Review sample questions in Spanish and English about government services and public assistance.
Assess whether inquiries reflect realistic situations encountered by Spanish-speaking residents and identify unclear, unnatural, or unrealistic wording.
Recommend improvements to question phrasing, contextual accuracy, and bilingual communication quality.
Evaluate public service guidance in at least one relevant area for accuracy, completeness, and practical usefulness.
Identify missing explanations, inaccurate service information, unclear procedures, and inappropriate next steps.
Assess AI-generated Spanish responses for factual accuracy, omissions, mistranslations, misleading explanations, naturalness, professionalism, and understandability.
Review terminology and wording for consistency with relevant public service contexts.
Develop and refine detailed evaluation rubrics and apply consistent standards to responses.
Explain why responses meet or fail evaluation requirements and provide actionable feedback.
Document findings, language issues, and recommended corrections in clear written reports in Spanish and English.
Complete assigned reviews independently in an asynchronous project environment while maintaining accuracy and organization.