Benefits Call Center Representative

Conduent•Remote, NJ

1d•$38,640 - $48,300•Remote

About The Position

In this role, you will support participants and beneficiaries by responding to benefit-related inquiries and providing guidance throughout the benefits process. The ideal candidate will have experience with pension plans and defined benefit (DB) accounts. At Conduent, you'll be part of a collaborative environment that values individual contributions and empowers employees to make a meaningful impact every day.

Requirements

Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check and drug test.
Must be knowledgeable with pension accounts (DB skills)
Must have strong organization skills
Must have excellent time management skills
Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Candidates must reside in states where Conduent's compensation structure complies with applicable wage regulations. Currently not hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, and the following Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Responsibilities

Managing inbound calls
Answering questions regarding kits that has been sent to the beneficiaries
Performing walk throughs on forms that beneficiaries will need to complete in order to commence their benefits
Checking on stop and reissuing cases
Working on death kits
Managing inboxes
Collaborating with the team