Benefits and Leave Administration Specialist

Bell Ambulance • Milwaukee, WI

2d • Hybrid

About The Position

Bell Ambulance is seeking an experienced and proactive Benefits & Leave Specialist to join their HR team. This role will lead the day-to-day administration of health and welfare plans, facilitate the wellness program, employee benefit communications, and open enrollment. The specialist will also serve as the subject matter expert for leave of absence (LOA), FMLA administration, and ACA compliance. Due to the company's multi-location structure, this role requires visits to various stations/facilities to provide direct, face-to-face benefit support and education to employees. The typical schedule is 8 am-4:30 pm, Monday to Friday, with flexibility required for business programs and employee needs. The position is onsite at Station 1 unless visiting other stations.

Requirements

• High school diploma or GED equivalent
• Minimum of 3–5 years of dedicated, hands-on benefits administration experience
• Proven experience administering self-funded/self-insured benefit plans.
• Demonstrated track record of independently managing FMLA and leave of absence administration.
• Deep knowledge of ACA, ERISA, COBRA, and HIPAA compliance standards.
• Strong written and verbal communication skills with the ability to build rapport with employees.
• Valid driver’s license and reliable transportation to travel locally between company stations.
• Proven ability to prioritize tasks, manage time effectively, and meet deadlines
• High degree of discretion, integrity, and ability to handle sensitive, confidential health and HR data
• Proficiency with standard office software and strong computer skills

Nice To Haves

• Professional HR or Benefits designation (e.g., CEBS, PHR, SHRM-CP, or Certified Benefit Specialist)
• Experience using major HRIS platforms for benefits enrollment and reporting.
• Experience working in multi-site operations, field services, healthcare, municipal, or 24/7/365 operational environments.
• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field.

Responsibilities

• Lead day-to-day administration of health, dental, vision, life, disability, and retirement programs.
• Oversee health plan operations, partnering directly with third-party administrators (TPAs), stop-loss carriers, and benefit brokers.
• Perform routine monthly billing reconciliations and audits of carrier invoices to ensure cost accuracy and plan integrity.
• Coordinate and promote company wellness programs, including managing on-site wellness clinics and health initiatives.
• Present comprehensive benefits overviews during new hire orientations, effectively explaining eligibility rules, plan options, and enrollment steps.
• Proactively track new hire eligibility windows and send timely reminders to ensure employees complete enrollment before key deadlines to avoid coverage gaps.
• Provide one-on-one assistance to new hires during their initial enrollment period, answering questions and resolving enrollment issues.
• Travel to stations to conduct office hours, provide face-to-face benefit support, and assist field employees.
• Drive annual Open Enrollment planning, employee education sessions, and system configuration.
• Develop clear, engaging benefit communications and presentation materials tailored to explain complex coverage options to a broad workforce.
• Serve as the sole point of contact for all leave requests, including FMLA, medical, disability, personal, and military leaves.
• Guide employees and managers through the end-to-end leave process, overseeing medical certifications, benefit continuations, and return-to-work protocols.
• Track leave occurrences and maintain precise records across internal HR systems to ensure policy consistency.
• Maintain full compliance with ACA regulations, including ongoing tracking and annual 1095-C reporting and filings.
• Execute regular audits of benefits and leave records to ensure alignment with federal, state, and local employment laws (ERISA, COBRA, HIPAA, FMLA).
• Maintain accurate benefit data entry in HRIS and partner on key department initiatives, audits, and non-discrimination testing.

Benefits

• Healthcare Coverage: Choose from two robust medical plan options, as well as comprehensive dental and vision coverage.
• Flexible Spending Accounts: Tax-advantaged Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options.
• Company-Sponsored Life & Disability: Additional coverage provided at no cost to you.
• 401(k) Retirement Plan: Available starting Day 1 on your hire date—with an industry-leading 100% company match up to 6% of your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED