BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Client Liaison Unit (CLU). This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This position may be available for remote work within Arizona (two days per week in the office/hoteling). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Program services used to conduct quality control reviews.
Interviewing and assessment techniques.
Customer service practices.
Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider and/or social services.
Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Resolve program-related issues and provide technical assistance to staff.
Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
Analyze laws, regulations, and policies to ensure all programs and activities are in compliance.

Nice To Haves

A high school diploma or equivalent education
Three (3) years’ experience performing eligibility work.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day to day operation of the unit.
Assist staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops and conducts related training.
Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports
Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities