Benefits And Eligibility Specialist (Eligibilty Interviewer)

Arizona Department of Administration•Yuma, AZ

17h•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an Eligibility Interviewer to determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Customer service practices.
Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Strong written and verbal communication.
Customer friendly, empathetic and patient.
Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Evaluate and make appropriate decisions (or determinations).
Access, maintain, review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

Working in a call center environment, assisting individuals and families by phone.
Attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families by phone, complete the application process and interview process, by entering data on a computer and accessing multiple screens.
Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Improved work/life balance
Higher job satisfaction
More productive
Arizona State Retirement System (ASRS) defined benefit plan provides for life-long income upon retirement.
Option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.