BENEFITS AND ELIGIBILITY SPECIALIST SENIOR (ELIGIBILITY INTERVIEWER LEAD)
About The Position
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Eligibility Interviewer Lead with the Tucson Customer Care Center. This position conducts interviews over the phone in a call center environment and maintains cases to determine applicants’ eligibility to receive public assistance from government programs and agency resources, such as, but not limited to Nutrition Assistance (NA), Cash Assistance (CA), Medicaid, unemployment benefits, social security, and public housing. This is an in-office position.
Requirements
- Federal, State, and agency statutes, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and related case administrative techniques.
- Policies, procedures, and programs of the department applicable to the area of assignment.
- Program services used to conduct quality control reviews.
- Automated systems and software.
- Mathematical computation.
- Interviewing and assessment techniques.
- Community resources; customer service practices.
- Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
- Evaluate and make appropriate decisions (or determinations).
- Resolve program relates issues.
- Provide technical assistance to staff.
- Detect and evaluate potential fraudulent situations.
- Access, maintain, review, and interpret database information.
- Compile and present program information.
- Lead, direct, and train other eligibility staff.
- Establish and maintain effective working relationships.
- Explain program benefits, requirements, procedures, and complex rules and programs so they Can be understood by people of diverse socio-economic and cultural backgrounds.
- Work in a fast paced call center environment and adapt to changing priorities and responsibilities.
Nice To Haves
- Two years of experience as an Eligibility Interviewer with FAA.
Responsibilities
- Primarily serves as a mentor, lead, or coach to lower-level staff. Employees in this class may conduct initial and ongoing eligibility determinations that require advanced program knowledge.
- Prepares for regional and state reviews and audits by identifying problematic areas. Documents data and information gathered and compares findings with established guidelines of the eligibility programs.
- Provides technical support to ensure staff is in compliance with eligibility rules, policies, standards, and processes.
- Compiles data for huddle boards, attends and participates in local office meetings and work groups, and communicates updates as directed.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
