Benefits and Eligibility Specialist I 2026-02386

State of Wyoming•Rock Springs, WY

9d•Onsite

About The Position

This position provides overall case management for economic assistance, information, and referral cases as assigned. It is also responsible for providing information and referring individuals and families to programs and resources, including self-sufficiency and/or self-responsibility, and ensures safety and protection. The Wyoming Department of Family Services’ work centers around three values Safe at home; Giving families opportunities for success; and Supporting the people who support the families. Join the DFS family and support Wyoming families!

Requirements

Associate's Degree
0-2 years of progressive work experience (typically in Benefits and Eligibility)
Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments, affects worker-client relationships.
Knowledge of laws, rules, regulations, policies, procedures, and manuals.
Knowledge of community and governmental resources and programs, and how to access them.
Knowledge of agency computer systems and their application.
Knowledge of general office procedures.
Knowledge of state and federal criminal justice processes.

Nice To Haves

Detail-oriented
Multi-task capable
Organized
Able to prioritize
Good communicators both orally and in writing
Customer service experience

Responsibilities

Provides support for economic assistance programs, which may include TANF and SNAP, etc.
Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
Provides benefits timely and accurate manner while collaborating with other state and community partners for the public's health and safety.
Assists with audits to ensure compliance with state and federal requirements.
Maintains computer databases and enters information.
Conducts client interviews to determine eligibility.
Maintains cases once approved.
Maintains public relations with community referral agencies and others.
Recognizes and provides intervention services for people in crisis.
Trains new employees.
Assists with hearings through written or verbal testimony or exhibits.