Benefits And Eligibility Specialist (Eligibility Interviewer)
About The Position
The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES strengthens individuals, families, and communities for a better quality of life. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This is an in-person, on site-position.
Requirements
- Knowledge in customer service practices.
- Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
- Professional written and verbal communication skills.
- Customer friendly, empathetic and patient skills.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
- Ability to evaluate and make appropriate decisions (or determinations).
- Ability to access, maintain, review and interpret information.
- Ability to work independently as well as interacting with others on a team.
- Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Nice To Haves
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
- A High School Diploma or GED.
Responsibilities
- Assisting clients in-person and/or by telephone in a fast-paced office environment.
- Attending paid classroom training with on the job training (learning by doing).
- Providing excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
- Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Completing the application and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
- Adhering to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation time and sick time
- Paid Parental leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
