Benefits Administration Services Associate

Conduent • Chesapeake, VA

3d • Onsite

About The Position

Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution. Professional written communication, including follow-up and resolution emails. Process member requests efficiently while adhering to compliance, quality, and service standards. Deliver a consistent high-quality customer experience aligned with business expectations.

Requirements

• High School Diploma, or equivalent
• Must be able to type 25 WPM
• Must be able to navigate and work across multiple systems and tools simultaneously
• Must be able to navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
• Must have strong verbal and written communication skills

Responsibilities

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent high-quality customer experience aligned with business expectations

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED