Benefit Verification Specialist

TEKsystems • Durham, NC

6d • $19 - $20 • Remote

About The Position

When you join the team as the Benefit Specialist, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an exceptional experience always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. From navigating benefit investigations and prior authorizations, to providing resources for financial assistance, you’ll handle each case with precision and empathy.

Requirements

• insurance verification
• insurance coverage
• Call center support
• Health care
• Customer service
• Pharmaceutical industry
• Experience working from home
• outbound call experience
• experience with speaking to payers
• internet speed confirmed
• secure workplace
• experience with call monitoring and QA review of calls
• experience with learning new systems
• greater than one year of patient services/call center environment

Responsibilities

• Conducts outbound calls/day for missing/unclear benefit details
• Performs full benefit investigations using script/call guide
• Handles inbound patient calls for application status and missing information
• Documents findings in Summary of Benefits for providers
• Updates case notes thoroughly in Lynk system

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed