Benefit Specialist I
About The Position
The Benefit Specialist I is responsible for employee benefits administration, including timely and accurate processing of plan enrollments, terminations, and changes; leave-of-absence billing; disability claims; and employee referral bonuses. The role responds to employee phone calls and support tickets about benefits questions and issues, including questions about the 401(k) plan and COBRA. The position is located at 6688 N. Central Expwy, Dallas, TX 75206. In-office attendance is essential except for positions designated as fully remote; occasional remote work to accommodate temporary needs or extraordinary circumstances does not waive this essential function. The specialist maintains accurate benefits records in the HCM system and with benefits vendors, audits and corrects PDO balances, processes vendor requests for claims, and coordinates billing and payroll notifications for missed benefit deductions related to leaves of absence. The role also monitors employee referrals and submits them to payroll for payment, assists leadership with assigned projects, and performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- Oral and written communication skills, fluency in English, and active listening skills.
- Demonstrated intermediate technology skills, especially with Microsoft Office, including Word, PowerPoint, and Excel.
- In-office attendance is essential unless the position is designated as fully remote.
Nice To Haves
- Associate's degree in human resources or a related field.
- One to two years of experience in an HR-related role, preferably supporting employee benefits and policies.
- Three to five years of customer service experience, preferably interacting professionally and empathetically with large, multi-location employee populations.
- Experience with invoice reconciliation or transferable bookkeeping skills for audits.
- Experience using PeopleSoft or other HCM systems.
- Experience supporting employees through a ticketing platform.
Responsibilities
- Respond professionally and promptly to phone calls and support tickets about employee benefits plans, policies, and procedures.
- Process employee benefits enrollments, terminations, and changes accurately and on time.
- Review and correct benefits information in the HCM system and with benefits vendors to maintain accurate records.
- Audit and correct Paid Days Off (PDO) balances as needed.
- Process vendor requests for disability, life insurance, accident, hospital indemnity, or critical illness claims accurately and on time.
- Review and process benefits billing for employees with missed deductions due to a leave of absence, including insurance billing and payroll notification of missed deductions upon return to work.
- Monitor employee referrals and submit them to payroll for payment promptly.
- Assist leadership with projects as assigned.
- Demonstrate qualifications and competencies consistently and reliably.
- Complete other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision insurance plans.
- Generous paid time off.
- 401(k) retirement savings plan with match.
- Basic life insurance at no cost to eligible employees.
- Employee scholarship program.
- Promote-from-within philosophy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
