Benefit Programs Specialist I

Virginia Department of Social Services•Boydton, VA

8h•Hybrid

About The Position

The Benefit Programs Specialist I is an entry-level position within the Benefit Programs occupational series. Employees in this role work under close supervision while receiving training to determine eligibility for a variety of social services assistance programs. Upon successful completion of training and demonstration of competency, employees may advance to Benefit Programs Specialist II, the full-performance level. At this level, employees independently determine and re-determine eligibility for financial assistance programs such as Medicaid, SNAP, TANF, Childcare, Title IV-E, VIEW, and Energy Assistance, in accordance with federal, state, and local regulations. Specialists exercise independent judgment in evaluating clients’ social and economic circumstances, seeking supervisory guidance only for complex or unusual cases.

Requirements

Knowledge of eligibility criteria for social services assistance programs (e.g., Medicaid, SNAP, TANF).
Knowledge of financial assistance programs and public service practices.
Knowledge of economic conditions, basic human behavior, and interview and investigation techniques.
Knowledge of applicable federal, state, and local laws and policies governing benefit programs.
Knowledge of basic mathematical concepts, including percentages, formulas, and averages.
Skills in operating a personal computer and using agency software systems efficiently.
Ability to communicate clearly and professionally, both orally and in writing.
Ability to conduct interviews; gather, analyze, and evaluate information; and assess client needs.
Ability to perform accurate mathematical calculations.
Ability to apply critical thinking and sound judgment to follow instructions and resolve problems.
Ability to use automated systems to manage case data and access financial and legal information.
Ability to maintain confidentiality and adhere to professional ethics.
Ability to build and maintain positive, respectful relationships with clients, colleagues, and partner agencies, particularly in high-stress situations.

Nice To Haves

Directly related training and experience.
Although a finalist with direct experience or knowledge of Benefit Programs is preferred, this position will be filled at the Benefit Programs Specialist I level, as advertised.

Responsibilities

Conduct interviews to gather applicant information and determine eligibility for benefits.
Explain programs, client rights, responsibilities, and the purpose of assistance.
Process applications and re-certifications using both automated and manual systems.
Interpret and apply program policies and procedures.
Monitor and update cases based on changes in client circumstances.
Evaluate employability and identify potential sources of income.
Refer clients to service workers or community resources based on identified needs.
Prepare accurate reports and maintain client records in compliance with established guidelines.
Identify potential fraud and make appropriate referrals.
Provide clients with information about additional services, including employment, child support, and childcare.
Assist in determining allowances for special-circumstance items.