Benefit Enrollment Specialist- Public Benefit Enrollment and Support Services

EAC Network•New York, NY

4d•$25 - $28•Onsite

About The Position

EAC Network, a leading not-for-profit social service agency, is seeking a part-time Benefit Enrollment Specialist to join the Public Benefit Enrollment and Support Services program. This role focuses on assisting city-sentenced individuals in New York City Department of Correction (NYC DOC) facilities to access critical public benefits before their release. The specialist will provide in-person support for SNAP, Cash Assistance, Medicaid, Medicare, and other programs, schedule appointments, coordinate follow-up with DOC staff, and provide information on community resources for successful reintegration.

Requirements

High School diploma or educational equivalent required.
Proficiency with Microsoft Office, benefit portals, appointment systems, and database entry.
Ability to safeguard confidential information and maintain professional boundaries.
Ability to satisfy NYC DOC background, clearance, training, and facility-access requirements.

Nice To Haves

Public-benefit enrollment, case management, or social-service navigation experience strongly preferred.
Knowledge of SNAP, Cash Assistance, Medicaid, Medicare, and New York benefit systems preferred.
Experience in correctional or secure settings, or with justice-involved individuals, preferred.
Ability to explain complex eligibility and application requirements clearly and accessibly.
Excellent interpersonal and communication skills.
Strong organizational, documentation, follow-up, and attention-to-detail skills.

Responsibilities

Provide in-custody benefits education and assess individuals' eligibility and enrollment needs.
Assist with applications for SNAP, Cash Assistance, Medicaid, Medicare, and other public benefits.
Use DOC-approved computers and benefit portals to submit applications and schedule appointments.
Clearly explain eligibility, documentation, application, renewal, and post-release follow-up requirements.
Coordinate with NYC DOC staff and EAC supervision on referrals, follow-up, and continuity of services.
Educate participants about post-release resources, including eviction prevention, family law, child support, and other civil legal services.
Document contacts, applications, appointments, outcomes, attendance, and follow-up activities.
Protect personal information and follow privacy, documentation, and information-security requirements.
Work onsite three days per week, seven hours per day, and promptly report service disruptions to supervision.
Complete NYC DOC clearances, background checks, PREA and facility training, and security requirements.
Maintain professional boundaries, provide respectful services, and perform other assigned duties.