Benefit & Eligibility Software Tester (Operations & Policy Analyst 1)

State of Oregon•Salem, OR

1d•$4,519 - $6,904•Hybrid

About The Position

The Oregon Department of Human Services (ODHS) is seeking a talented individual with a passion for public service to join the Oregon Eligibility Partnership (OEP) as a Benefit & Eligibility Software Testing Specialist, Operations & Policy Analyst 1. This role involves analyzing defect fixes, researching design documents, writing and executing test cases, and coordinating testing efforts with business partners. The position aims to ensure programs are determined correctly and to support Oregonians' health and wellbeing. The ODHS is committed to equity, diversity, and inclusion, and encourages applications from historically underrepresented groups.

Requirements

A bachelor's degree in business or public administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; OR Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
Advanced knowledge of system functionality, operational procedures, and eligibility determination for two or more ONE System integrated programs (TANF, ERDC, SNAP, TA‑DVS, Non‑MAGI, or MAGI Medical).
Experience understanding, executing and accurately documenting test scenarios and results.
Experience multi-tasking under pressure of tight deadlines and achieving accurate outcomes.
Experience collaborating effectively with other team members, subject matter experts, agency personnel and third-party vendors.
Skill in understanding complex system operations and analyzing unexpected system behavior.
Must have a valid driver’s license and acceptable driving record or if no driver’s license, must be able to provide alternative method of transportation.

Nice To Haves

A cover letter is required. Please briefly describe how you meet each of the essential attributes (EA's).

Responsibilities

Act as a resource to staff for policy and procedures, and to oversee the benefit and eligibility process to ensure that programs are determined correctly.
Participate in user acceptance testing (UAT) through research and analysis of reported defects, supporting case documentation, use cases, business and technical detailed solutions design specifications (DSDs).
Develop and execute test scripts (specific test cases, conditions and procedures) which conform to software testing standards, agency guidelines and regulations, and which demonstrate system functionality prior to release to the production environment.
Identify and report defects found during user acceptance testing.
Develop system knowledge to become a subject matter expert resource for staff on functionality, and software testing standards.
Work independently and collaboratively with other business, system business analysts and technical staff.
Execute software test cases as specified to verify that system outputs comply with specifications and standards.
Develop initial (mock) data to support test cases performance.
Perform test scripts with analytic care and scrutiny.
Expand additional ad hoc testing, as needed to further evaluate, or clarify system behavior to similar preconditions.
Document all test results, screens, steps, outcomes, and other relevant system behavior in the designated test tracking/defect management repository(is).
Compile and analyze test results to draw pass/fail conclusions and propose appropriate disposition, escalation, severity, and priority, as specified by defined process.
Inform appropriate go/no-go decision makers based on test results and defect analysis.
Plan and do analytical research related to testing of software enhancements; prepare written test cases and procedures for use in test execution, to assess and report the extent of success or failure of each software fix or enhancement, based on business requirements and design specifications.
Evaluate business requirements, design specifications and other support documentation in order to develop specific testable conditions with corresponding pass/fail criteria.
Obtain data from interviews or other sources to evaluate quality software fixes and enhancements.
Collaborate with business operations and policy units, Triage team senior analysts, test team lead and others as needed regarding change requests, requirements, and design solutions to understand testable conditions and business expectations on results.