Benefit Counselor/Rep (Bilingual) - Seasonal Assignment
About The Position
As a Seasonal Benefit Counselor, you will be assigned to support Benefit Harbor's Open Enrollment operations by assisting employees with their benefit elections through multiple communication channels, including phone, live chat, and SMS text messaging. During this temporary assignment, you will educate employees on available benefit options, assist with benefit enrollments, answer questions regarding plan offerings, and provide exceptional customer service while ensuring accuracy and confidentiality. Successful temporary workers demonstrate professionalism, excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced, customer-focused environment.
Requirements
- Excellent verbal and written communication skills.
- Professional phone etiquette.
- Strong grammar and written communication for chat and SMS interactions.
- Ability to actively listen and communicate clearly.
- Passion for helping customers.
- Ability to explain benefit information clearly.
- Strong problem-solving skills.
- Ability to remain calm during high-volume periods.
- Ability to type 40+ words per minute.
- Comfortable using multiple computer applications simultaneously.
- Basic Microsoft Office knowledge.
- Ability to learn new software quickly.
- High School Diploma or GED.
- Fluently speak, respond and write in English and Spanish.
- 3–6 months of customer service experience in any industry.
- Ability to successfully complete the required background screening.
- Ability to work onsite in Plano, Texas for the duration of the assignment.
Nice To Haves
- Previous experience in customer service, retail, hospitality, healthcare, call centers, or benefits administration is preferred but not required.
Responsibilities
- Answer inbound phone calls in a professional and timely manner.
- Respond to customer inquiries through live chat and SMS messaging.
- Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism.
- Assist employees with benefit enrollments during Annual Enrollment, New Hire enrollments, newly eligible enrollments, qualifying life events, and rehire enrollments.
- Explain benefit plan options, eligibility requirements, enrollment procedures, and general benefits information.
- Enter enrollment information accurately into the Benefit Harbor benefits administration platform.
- Verify dependent information and enrollment elections for accuracy.
- Respond to questions regarding benefit plans, enrollment status, and eligibility.
- Direct employees to the appropriate insurance carrier or vendor for claim-related questions.
- Help employees make informed benefit decisions by providing clear, accurate, and unbiased information.
- Conduct outbound follow-up calls, chats, or text messages when necessary to complete enrollments or resolve outstanding issues.
- Participate in outbound communication campaigns during Open Enrollment.
- Meet quality assurance, productivity, attendance, and customer service expectations.
- Notify leadership of system issues, unusual call volume, or customer concerns.
- Work collaboratively with Team Leads, Supervisors, and fellow team members to support client service goals.
- Maintain confidentiality of sensitive employee and benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
