Bench Technician 3-5 Years Experience

Beyond It Support•Aurora, CO

6h•Hybrid

About The Position

We’re a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently. This role involves diagnosing, repairing, and refurbishing IT equipment, troubleshooting hardware issues, assembling and preparing equipment for deployment, and managing the repair bench workspace and inventory. You will also work closely with help desk and field technicians, assist in configuring and testing equipment, and stay updated on hardware technology. Onsite work at client locations, including setups, pickups, and drop-offs, as well as managing incoming deliveries and inventory, are also part of the responsibilities. The company has over 20 years in business, offering state-of-the-art IT support and services.

Requirements

3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
Detail-oriented and able to troubleshoot with patience and precision
Able to handle multiple repair jobs efficiently in a fast-paced environment
A good communicator who can work collaboratively with a small team and interface with clients when needed
Reliable and proactive, taking ownership of your work from start to finish
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Must have reliable transportation

Nice To Haves

A Plus Certification
Familiarity with MSP workflows, ticketing systems, or IT service management is a plus

Responsibilities

Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
Troubleshoot hardware issues quickly and accurately to minimize client downtime
Assemble and prepare equipment for deployment or return to clients
Maintain detailed records of repairs, parts used, and test results
Manage and organize repair bench workspace and inventory of spare parts and tools
Work closely with help desk and field technicians to support client needs and share technical insights
Assist in configuring and testing equipment before it’s delivered or deployed
Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
Manage incoming deliveries and inventory.
Improve customer service, perception, and satisfaction.
Fast turnaround of Customer Requests.
Ability to multi-task
Ability to work in a team and communicate effectively.
Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support, following ticket to resolution.
Responsible for entering all time and expenses in ConnectWise as they occur.
Enter all work as service tickets in ConnectWise.
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.