Bench Technician
About The Position
Join the OCR Canada team, a Levata company, as a Bench Technician. We are looking for a motivated and detail-oriented individual who enjoys troubleshooting, repairing, and refurbishing mobile and wireless technology equipment. This role plays an important part in supporting our customers by diagnosing issues, repairing devices, and ensuring equipment is restored to high operational standards. At Levata, we partner with customers to transform their operations through mobility, automation, and visibility solutions. We help organizations modernize workflows and improve operational efficiency through industry-leading technology solutions and services.
Requirements
- Strong troubleshooting and problem-solving skills
- Detail-oriented with strong organizational abilities
- Comfortable working independently and within a team environment
- Mechanically inclined with the ability to handle delicate electronic components
- Positive attitude with a willingness to learn and adapt
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and documentation skills
- Comfortable using repair software, databases, and PC-based diagnostic tools
- Familiarity with Windows operating systems and hardware installation
Nice To Haves
- Technical education or related certifications considered an asset
Responsibilities
- Diagnose, troubleshoot, and repair customer-returned devices and equipment
- Adjust, calibrate, align, and modify circuitry and components
- Perform testing on malfunctioning devices using diagnostic equipment
- Troubleshoot and repair devices down to the component level
- Solder and replace SMD components as required
- Disassemble and reassemble electro-mechanical devices including phones, tablets, and handheld devices
- Replace and upgrade internal hardware components
- Install operating systems and software
- Refurbish pre-owned mobile devices and equipment for reuse
- Utilize manufacturer resources and technical documentation to identify repair solutions
- Operate PC-based testing programs and accurately document repairs performed
- Maintain and update service management systems and repair records
- Support inventory tracking and service request order management
- Maintain a clean, organized, and safe work environment
Benefits
- Comprehensive healthcare benefits
- Paid vacation time
- Career growth opportunities within Levata
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
