Bench Technician I

Coeur d'Alene Casino Resort Hotel • Worley, ID

2d • $18 - $18 • Onsite

About The Position

Troubleshoots, repairs, and maintains video gaming machines as well as components, peripherals, and the player tracking system used in the machines. The Bench Technician I installs, removes, or moves machines on the casino floor using a hand truck as needed.

Requirements

• High school diploma or equivalent required.
• Must be able to obtain a Coeur d’Alene tribal gaming license.
• Previous customer service experience required.
• Must be 18 years of age or older.
• Knowledge of basic manual hand tools, testing equipment, and repair methods required.
• Must be able to properly and effectively use a two-way radio.
• Knowledge of electronic systems and electro-mechanical systems required.
• Must have excellent customer service skills.
• Strong verbal and written communication skills are required.
• Must be able to follow directions precisely.
• Must have knowledge of the general Windows environment, including Microsoft Word and Excel.
• Strong skills utilizing troubleshooting methods and techniques is required.
• Must work well in a team environment.
• Excellent organizational skills required.

Nice To Haves

• Six months previous experience working in a casino environment preferred.
• Previous experience using a voltmeter and troubleshooting wires as related to video gaming machines preferred.
• Knowledge of video gaming machines including mechanical functions, configurations, and play aspects of gaming machines preferred.
• Must be able to read schematics and perform software control of peripherals.

Responsibilities

• Maintain the electronic components, systems, and peripherals of gaming machines.
• Repair and modify components, electrical systems, and peripherals of the gaming machines.
• Under supervision configure video gaming machines to meet manufacturers and regulatory agency specifications.
• Remove, move, install, and/or upgrade slot machines.
• Ensure compliance with internal controls, policies, and procedures as they pertain to this position.
• Assist customers with questions or game instructions as requested.
• Monitor and track the video gaming machine malfunctions, cause, and parts involved.
• Contribute to team efforts and accomplish related results as required.
• Other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED