Bench Housekeeping Manager
About The Position
The Bench Housekeeping Manager role is a travel-based position that provides operational support across multiple locations nationwide. This position requires up to 100% travel throughout the United States and will serve in a bench capacity until new business opportunities begin. Candidates selected for this role must be fully open to relocating anywhere in the country based on operational needs and new business start-ups. Flexibility and willingness to relocate are required conditions of employment. The Bench Housekeeping Manager will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.
Requirements
- Must be willing to travel up to 100%
- Must be willing to relocate for new business
- 2+ years of hospitality management or relevant experience
- High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Computer experience with word processing, spreadsheets, and various software
Nice To Haves
- Experience in the hospitality industry
- Proficiency in languages other than English, especially Spanish
- Manage a team.
- Grow your career.
- Assistant directors are typically promoted within two years.
Responsibilities
- Lead and promote training initiatives for the HHS Resorts division to create service-driven teams
- Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations
- Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction
- Be open-minded and ready to learn from your manager and team members alike
- Lead and manage team member training, development, assignments, and schedules
- Perform daily inspections and assessments and coach and counsel team members
- Recruit team members who reflect our values and create a positive work environment that supports retention
- Communicate with resort and company leadership to set expectations and achieve goals
- Analyze data and make adjustments to meet facility, budget, and compliance goals
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Career development and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
