Bench General Manager/Managing Director (Future Opportunity)

Trailborn Hotel Management LLC•Jackson, WY

About The Position

As a Trailborn General Manager / Managing Director, you are the driving force behind the overall success of the property. With a focus on elevating guest service, building and supporting a strong and engaged team, and the financial and operational performance of the property. You will directly oversee all departments, including but not limited to: Rooms, food & beverage, facilities, and administrative functions.

Requirements

5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel.
Proven ability to lead large, diverse teams and manage complex operations.
Financial acumen with experience in budgeting, forecasting, and P&L accountability.
Strong problem-solving skills and a proactive, solution-oriented mindset.
Excellent interpersonal, communication, and organizational skills.

Nice To Haves

Prior experience working within a big brand and/or a Marriott-managed/franchised property is strongly preferred.

Responsibilities

Champion a service-first culture that ensures every guest has a meaningful and memorable experience.
Resolve complex guest issues and complaints with professionalism, urgency, and empathy.
Foster a proactive hospitality culture by staying present and visible during key operating hours.
Lead and monitor guest feedback channels, driving action plans and service improvements.
Lead the execution of daily operations, ensuring adherence to Trailborn brand standards.
Oversee the development/management of operating budgets, labor controls, and department expenses.
Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities.
Ensure compliance with health, safety, licensing, and employment regulations.
Build, lead, and inspire a high-performing team aligned with Trailborn’s Values.
Set performance goals, conduct evaluations, and ensure ongoing training and development.
Support department heads in resolving employee relations issues and fostering team morale.
Act as the primary liaison between the property and corporate leadership.
Participate in business reviews, revenue strategy sessions, and property performance reporting.
Drive local partnerships and community engagement opportunities aligned with the Trailborn brand.