Bench Assistant General Manager

Wonder•New York, NY

10d•$80,000 - $92,000•Hybrid

About The Position

As an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably. Bench Position Acknowledgment By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned to you. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location, as determined by the Company and based on business needs. Your home location assignment will be communicated to you in alignment with operational requirements and organizational priorities.

Requirements

Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Manager Certificate as required by State, County or Local Health Departments
A high-accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
Experienced in coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity

Nice To Haves

Confident leading teams and executing complex shifts in fast-paced, customer facing environments

Responsibilities

Oversee and Execute Day-to-Day Operations: Own daily execution across all functions—kitchen, fulfillment, service, and customer experience. Optimize labor deployment and lead shift readiness to meet volume and throughput targets. Proactively use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement. Proactively identify and resolve operational bottlenecks to maintain flow and consistency. Ensure full compliance with food safety, labor, and health standards. Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly.
Lead and Manage Team Performance: Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety. Set clear expectations and hold team members accountable through real-time feedback and hands-on coaching. Manage team performance by observing service, tracking KPIs, and escalating issues as needed. Partner with the Senior Operations Leader on hiring, training, and development of team members.
Drive Operational Excellence: Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal. Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution. Execute new menu rollouts and updates with precision and clarity to the team.
Support Business and Labor Performance: Execute against daily labor plans and food cost targets. Manage inventory levels, waste reduction practices, and labeling standards. Analyze shift-level data and recommend process changes that improve outcomes. Ensure compliance with federal and state labor laws.
Grow the Business: Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands. Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires. Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations. Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth. Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion. Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout.